Shipping policy

1. Order Processing

Orders are typically processed within 1–3 business days after payment is received.

 

During product launches, holidays, or sales events, processing times may extend slightly due to high order volume.

Once your order ships, you’ll receive an email with tracking information.

 

2. Shipping Methods

We primarily ship via USPS and UPS, depending on the order size, value, and destination.

 

 

 

You’ll be able to select available shipping options at checkout.

Shipping costs are automatically calculated based on package weight and destination unless otherwise stated (e.g., free shipping promotions).

 

3. Free Shipping

We currently offer free shipping on orders over $120 (before tax and discounts) within the continental United States.

Free shipping orders will be sent via the most cost-effective method available, usually USPS Ground Advantage or UPS Ground.

4. Packaging

All sealed products are handled with care and packed securely using appropriate materials (bubble wrap, reinforced boxes, and protective sleeves when applicable).

Our goal is to ensure every product arrives in the same condition it left our hands.

 

5. Delivery Issues

Once your package has been marked as “Delivered” by the carrier, responsibility for the order transfers to the buyer.

We are not liable for lost or stolen packages after confirmed delivery.

If your order is marked delivered but you haven’t received it:

• Check with neighbors, leasing offices, or local carriers.
• Wait 24 hours — occasionally packages are marked delivered early.
• If still missing, contact the carrier to open a claim.

We’re happy to assist in this process but cannot guarantee reimbursement for lost or stolen packages.

 

6. Incorrect Addresses

Please double-check your shipping address before submitting your order.

We are not responsible for packages shipped to an incorrect address provided at checkout.

If you notice an error before shipping, email us immediately at [your contact email]. We’ll do our best to update it before fulfillment begins.

 

7. Preorders

Preorder items will ship on or shortly after their official release date.

If your order contains both preorder and in-stock items, your entire order will ship once all items are available (unless otherwise noted).

If you’d like in-stock items sooner, please place a separate order.

 

8. International Shipping

We currently only ship within the United States. International shipping options may be added in the future.

9. Contact Information

If you have questions about your order or shipment, please reach out:

📧 [brett@supersealed.store]

📍 Austin, Texas